Day 257: 6 Step Manual

Yesterday I was explaining the importance of helping your high-end coaching clients take actions and turning them into documented processes.

It’s an ongoing battle and if it’s not updated, the manuals, become the butt of internal jokes in the future.

I know there’s a good chance you’re nervous about the Virus so here’s a home test you can take.

Pour a large glass of wine. See If you can smell it. Drink it and see if you can taste it. If you can taste it and smell it…. You’re negative.

Last night I did the test 10 times and thankfully all were negative.

I’m going to need to do it again tonight because I woke up with a headache and might be coming down with something!

I’m so nervous.

Anyhoo…

Your ONE COACHING THING Today Is:

‘How to Create an Operations Manual’

Yesterday the feedback was mind-blowing and the common theme was ‘where do we start with creating an operation manual.

I’ll do my best to expand on what I outlined yesterday for you.

1. Start with the companies Mission / Vision Statement.

Here are a few killer examples to use as guides and remember these were HUGE stretches when they were created.

A computer on every desk and in every home seems so obvious now… in 1980 when they came up with it a computer was the size of a van.

Google – To organize the worlds information and make it universally accessible and useful.

Microsoft – A computer on every desk and in every home

Kickstarter – To help creative projects come to life

Tesla – To accelerate the worlds transition to sustainable energy.

It doesn’t need to be this grandiose but it’ll sure help them achieve great things.

Shoot for the moon and land in the stars?

2. Make an ‘Org Chart’ which is a list of every department and every position in the company.

3. Create the anatomy of what will be part of the operations manual.

Example and likely sections will be:

History of the company

Management

Policies (Dress code, hours of operations, etc…)

Procedures (Handling complaints, health, and safety, etc…)

Objective of the company

Products

Services

4. Create a list of roles and responsibilities for every position in the company.

Outline of compensation, employment agreements, necessary reporting requirements, metrics for performance evaluation etc…

Note actual employment agreements with exact compensation etc… will be kept separate from this manual.

5. Once you’ve created your operations manual you need to get it distributed to all the staff (or departments) and arrange a time to go over them with your people.

‘People support things they help create’… so ensure they’re involved in the process and this introductory meeting is an opportunity for them to help create the final document.

When something happens like an unhappy customer… they will know exactly where to go and what to do.

6. A process must be created to constantly update them. Someone must be placed in charge of this and when a new staff member is hired and role created…

A new role must be placed in the operations manual.

Companies like McDonalds don’t happen by accident.  Each staff member is trained and instructed to follow a strict set of rules.

Help your clients do the same.

I realize this isn’t the most exciting topic I’ve ever covered for you… but it can be amongst the most impactful for your coaching clients when done correctly.

You heard it here first.

Obsessed with your business coaching success,

Karl Bryan aka King Karl

PS. Nobody stands in line for a flat roller coaster. Enjoy life’s ups and downs.

PPS. If you’re looking for a proven system to follow for your coaching…. I created business coaching software and high-end step by step training to support it…

It’ll teach you ‘How to find any small business owner $100,000 in 45 minutes without them spending an extra dollar on marketing or advertising.’

Imagine finding your annual $12,000 to $50,000 coaching fees BEFORE you started coaching your new clients?!  And a proven coaching system created for you to follow with your new coaching client.

Reply to this post if you want to start following a proven coaching system.

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